7 Essential Tips for Maintaining a Smooth VoIP System

Choosing the right Business VoIP provider for your needs will go a long way in ensuring a smooth migration. Look for a provider offering complete solutions that can scale your growing business.

Network performance plays a massive role in VoIP call quality. High latency or jitter can cause issues that disrupt the conversation and make your calls sound choppy.

Monitor Your Network

VoIP has been adopted by many businesses in recent years, helping them streamline their pre-existing phone infrastructure and save costs. However, like any technology, it can be problematic if not properly integrated.

Consider implementing quality of service (quality of service) on your network to prioritize data packets for VoIP traffic. This will help reduce latency and ensure that callers receive a clear connection.

Look for a VoIP technical support and maintenance provider with features like ring groups, auto attendant, voicemail transcription, and call forwarding. These useful business tools can improve productivity and help employees focus on their work.

Check Your Internet Speed

If you have a VoIP system, your internet speed is essential in call quality. You’ll need at least one Mbps for upload and download speeds. This is enough to handle streaming videos, scrolling on social media, and VoIP calls.

A slow internet connection can cause latency and jitter, hurting your call quality. To avoid this, test your Internet speed on a wired connection instead of WiFi and use a network free from congestion.

You can also try configuring your router’s quality of service feature or using VLANs to segment your network. This helps ensure your network prioritizes VoIP traffic over other data packets.

Check Your Router Settings

VoIP uses digital networks to transmit audio data packets. These networks include your local area network (LAN), which you and your employees control, and intermediary networks that your telecom carrier doesn’t own or manage.

If you notice choppy audio during VoIP calls, the problem may be with your router. Place VoIP devices into their LAN and prioritize SIP traffic with QoS on the router to prevent this.

You also want to avoid having your VoIP devices connect to your WAN via multiple routers. This can cause latency, which is another common source of choppy audio.

Test Your Devices

After your VoIP installation is complete, testing your devices is essential. Check for choppy audio and other issues like latency and dropped calls. You should also test your network to see if it can handle high traffic levels.

VoIP uses your office’s internet connection to transmit voice data, so ensuring your business’s Internet speed can handle the increased bandwidth is essential. Some recommend evaluating your business’s current Internet connection and upgrading it if necessary to support your new VoIP system.

A VoIP phone system allows your healthcare practice to work from anywhere, including home. With click-to-call web widgets, unlimited text messaging, and other features, you can update your patients with appointment reminders and additional information.

Check Your Call Quality

Many data packets fly around the internet, and they need to arrive at their destination in the correct order. But if one gets lost, it can cause the audio to sound choppy and unprofessional.

Jitter is measured in milliseconds, and the general rule is that 30 ms of jitter or less is acceptable for VoIP calls. This is because voice data needs to transmit seamlessly enough that speakers won’t notice a difference.

Things that can increase jitter include local network congestion from too many devices consuming data simultaneously, WiFi with obstacles or distance weakening the connection, and inefficient data prioritization (VoIP requires the highest priority). To avoid jitter, monitor your VoIP system to identify any problems.

Check Your Call Routing

VoIP is a revolutionary communications system that can boost your business’s productivity and efficiency. But to maximize its benefits, you must ensure your VoIP system runs smoothly.

If you have problems with your VoIP calls, the first thing to check is your internet connection. The problem could be another part of your VoIP system if your internet is stable.

Network congestion is a common cause of latency and jitter. It occurs when too many data packets are sent simultaneously, causing them to get backed up. Try setting up your network to prioritize VoIP traffic so that it gets priority over the web and other types of traffic.

Check Your Caller ID

VoIP technology is trendy, and for a good reason: it offers businesses a way to streamline their pre-existing phone infrastructure and cut costs. However, this type of business communication is only beneficial if it’s working correctly.

Thankfully, it’s pretty easy to keep your VoIP system running smoothly by monitoring its components. Begin by ensuring that your internet connection is stable, and check your router settings and local network structure to prioritize bandwidth for VoIP. Next, test your devices to see if they’re causing latency. If they are, try using QoS settings to improve the situation.